Privacy & Security

Privacy Policy

Detailed information about how your personal data is collected, used and protected

Last Updated: December 3, 2024

Effective Date: December 3, 2024

Introduction

Welcome to Amore, a dating application operated by Alb Software Ltd. ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account: Name, email address, date of birth, gender, sexual orientation
  • Complete your profile: Photos, bio, interests, preferences, education, occupation
  • Verify your identity: Phone number, government-issued ID (for verification purposes only)
  • Use our services: Messages, likes, matches, location data (with permission)
  • Contact us: Support requests, feedback, correspondence

Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App interactions, features used, time spent, session frequency
  • Location Data: Approximate location (with your consent) for matching purposes
  • Log Data: IP address, access times, pages viewed, app crashes
  • Cookies & Tracking: Analytics cookies, advertising identifiers (with consent)

Third-Party Information

We may receive information about you from third parties:

  • Social Media: Profile information when you connect social accounts (optional)
  • Identity Verification: Verification status from third-party verification services
  • Analytics Partners: Aggregated usage statistics and demographics

How We Use Your Information

Core Service Functions

  • Create and maintain your profile
  • Provide matching recommendations
  • Enable messaging and communication
  • Process premium subscriptions
  • Verify user authenticity

Service Improvement

  • Improve matching algorithms
  • Analyze usage patterns and trends
  • Develop new features
  • Prevent fraud and abuse
  • Provide customer support

Legal Basis for Processing (GDPR)

We process your personal data based on: Legitimate Interest (service improvement, fraud prevention), Contractual Necessity (providing our services), Consent (marketing communications, location data), and Legal Obligation (compliance with applicable laws).

Information Sharing and Disclosure

Our Commitment

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the limited circumstances described below.

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and storage
  • Payment processing
  • Analytics and performance monitoring
  • Customer support services
  • Identity verification
  • Email delivery services

Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of Amore, our users, or others. This includes cooperating with law enforcement and regulatory authorities when legally obligated.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Data Security & Retention

Security Measures

  • End-to-end encryption for messages
  • SSL/TLS encryption for data transmission
  • Regular security audits and monitoring
  • Secure data centers with physical security
  • Access controls and authentication
  • Data anonymization and pseudonymization

Data Retention

  • Active accounts: Data retained while account is active
  • Deleted accounts: 30 days for recovery, then permanent deletion
  • Legal requirements: Retained as required by law
  • Analytics data: Aggregated data retained for service improvement

Important Security Note

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable safeguards.

Your Privacy Rights

GDPR Rights (EU Users)

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate information
  • Right to Erasure: Request deletion of your data
  • Right to Restrict: Limit how we process your data
  • Right to Portability: Receive your data in a portable format
  • Right to Object: Object to certain processing activities

CCPA Rights (California Users)

  • Right to Know: What personal information we collect and how it's used
  • Right to Delete: Request deletion of personal information
  • Right to Non-Discrimination: Equal service regardless of privacy choices
  • Right to Opt-Out: Opt-out of sale of personal information

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or through the app settings. We will respond to your request within 30 days (or as required by applicable law).

Verification Required: To protect your privacy, we may need to verify your identity before processing certain requests. This may involve confirming your email address or other account information.

Children's Privacy

Age Restriction

Amore is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our Service or provide any information to us.

If We Discover Underage Users

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately. If you believe we have collected information from a child under 18, please contact us at [email protected].

International Data Transfers

Amore is operated by Alb Software Ltd., a company based in London, United Kingdom. Your information may be transferred to and processed in countries other than your own, including the United Kingdom, European Union, and United States.

Transfer Safeguards

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: EU-approved contracts for international transfers
  • Certification Programs: Partners certified under recognized privacy frameworks
  • Technical Safeguards: Encryption and security measures during transfer

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

How We Notify You

  • In-app notifications for significant changes
  • Email notifications to registered users
  • Website banner announcements

Your Options

  • 30-day notice period for material changes
  • Option to delete account if you disagree
  • Continued use implies acceptance

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Privacy Officer

[email protected]

Company

Alb Software Ltd.

Location

London, United Kingdom

Response Commitment

  • General Inquiries: 48 hours response time
  • Privacy Rights Requests: 30 days maximum (GDPR compliance)
  • Data Breach Notifications: 72 hours to authorities, immediate to users
  • Urgent Security Issues: Immediate response within 24 hours

Thank You for Trusting Amore

Your privacy and security are fundamental to everything we do. We're committed to maintaining the highest standards of data protection while helping you find meaningful connections.